🔒 Nains Herbals is committed to protecting your personal information and your right to privacy.
Information We Collect
When you visit or make a purchase from our website, we collect certain information including:
- Personal information — name, email address, phone number, billing and shipping address
- Payment information — processed securely via Razorpay/payment gateway; we do not store card details
- Device information — browser type, IP address, pages visited (via cookies and analytics)
- Communication data — messages sent via contact forms or WhatsApp
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations, shipping updates, and invoices
- To respond to your queries and provide customer support
- To send promotional emails or offers (only if you opted in; you can unsubscribe anytime)
- To improve our website and product offerings
Sharing Your Information
We do not sell or rent your personal data. We share it only with:
- Courier/logistics partners — to deliver your orders
- Payment gateways — to process transactions securely
- Analytics tools — Google Analytics (anonymized data only)
Cookies
Our website uses cookies to enhance your browsing experience, remember your cart, and analyze traffic. You can disable cookies in your browser settings, though this may affect some site functionality.
Data Retention
We retain your personal data for as long as necessary to fulfill orders and comply with legal obligations (typically 3–5 years for financial records as required by Indian law).
Your Rights
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
Contact for Privacy Matters
For any privacy-related queries, email us at nainsherb@gmail.com with the subject "Privacy Request."